Betsafe Privacy Policy

At Betsafe, we are committed to protecting your personal data and respecting your privacy while you enjoy our games, sports betting markets and live casino tables. This Betsafe Casino privacy policy explains what information we collect when you register, deposit, play or withdraw with us, why we collect it, and the choices available to you. Betsafe is operated by NetPlay Malta Limited (C 81115), based at 199 Experience Centre, Ta' Xbiex Seafront, Ta' Xbiex XBX 1027, Malta, part of the Betsson Group, and licensed by the Malta Gaming Authority under licence MGA/CRP/1117/2025. By creating an account with Betsafe Casino, you agree that we may process your data as set out below.

Information We Collect

We collect information directly from you and automatically through your use of our platform. When you complete Betsafe register steps, we ask for your full name, date of birth, address, email, phone number and preferred currency. We also collect information necessary to process your Betsafe deposit and Betsafe withdrawal requests, including payment card details, e-wallet identifiers or bank account information.

• We gather identity data provided during registration and identity verification
• We collect financial data related to every casino Betsafe deposit and cashout you make
• We track gameplay activity, including slots, live casino, sports betting and jackpot participation
• We record technical data such as IP address, browser type, device identifiers and app usage when you use the Betsafe casino app or the Betsafe casino app for Android
• We log customer support interactions, including live chat transcripts and emails sent to our support team

How We Use Your Information

We use the information we collect to operate our online casino responsibly and securely. Our use of your data includes account administration, processing every Betsafe casino login attempt, verifying your identity, managing bonus eligibility, and delivering promotions such as free spins offers and welcome packages. We also rely on your data to detect fraud, prevent underage access, and comply with anti-money-laundering obligations under our Malta Gaming Authority licence.

Where you have opted in, we use your contact details to send you marketing communications about a Betsafe bonus code, Betsafe promo code, or upcoming leaderboard and prize-draw campaigns. You may withdraw this consent at any time through your account settings or by contacting our support team.

Identity Verification and Anti-Money-Laundering Checks

As part of our regulatory obligations, we verify your identity once your deposits reach €2,000 in a single transaction or across a rolling 180-day period, and we may request documentation earlier on a risk-sensitive basis. We ask for government-issued identification, proof of address and, where relevant, proof of payment method ownership before releasing a withdrawal. Outstanding stakes must be settled before we can process a full balance withdrawal request.

Cookies and Similar Technologies

We use cookies and similar technologies to remember your login details, keep you signed in across sessions, and improve the performance of our website and the Betsafe casino app. Cookies also help us understand how you interact with our games, personalise your experience, and measure the effectiveness of our marketing campaigns. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit some site functionality.

Sharing Your Data

We share your information only where necessary to run our services or where required by law. Recipients may include:

• Payment providers such as Visa, Mastercard, Skrill, Neteller and Trustly, to process your Betsafe deposit and withdrawal transactions
• Game and live casino studios, including Evolution, Playtech, Pragmatic Play, NetEnt and other providers, each operating under their own gaming licence
• Regulatory authorities, including the Malta Gaming Authority, upon lawful request
• Fraud-prevention and identity-verification partners who assist us in confirming your identity
• IT service providers who support our platform, including hosting and security infrastructure for the Betsafe casino online experience

We do not sell your personal data to third parties for their own marketing purposes.

Data Security

We apply industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Your funds are held in a segregated bank account, separate from our operational accounts, and are protected in the event of insolvency. Access to your account data is restricted to authorised personnel who need it to provide our services, and all sensitive information is encrypted during transmission.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterward as required by Maltese gaming regulations and anti-money-laundering legislation. Once retention obligations expire, we securely delete or anonymise your data, unless a longer retention period is required to resolve disputes or enforce our agreements.

Your Rights

Depending on applicable law, you have the right to access, correct, or request deletion of your personal data, and to object to or restrict certain processing activities. You may also request a copy of your data in a portable format. To exercise these rights, please contact our support team via support-en@betsafe.com. If your concern is not resolved satisfactorily, you may escalate it to csmanagement@betsafe.com.

Age Restrictions

Our services are intended only for individuals who are 19 years of age or the legal gambling age in their province, whichever is greater. We do not knowingly collect data from minors, and we take reasonable steps, including identity verification, to prevent underage registration and play.

Restricted Jurisdictions

We do not offer our services to residents of Ontario or Alberta, and poker products are not available to Canadian residents on our platform. If we identify an account accessing our services from a restricted jurisdiction, we reserve the right to suspend the account and process any applicable data in accordance with our compliance obligations.

Contacting Us

If you have questions about this privacy policy, how we handle your Betsafe casino login credentials, payment details, or any other personal data, please reach out to us through live chat, available 24/7, or by email at support-en@betsafe.com. You may also contact the Betsson Group switchboard at +356 2260 3300 for general enquiries.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Betsafe Casino after changes are published constitutes your acceptance of the revised policy.